A Legal Disclaimer

TERMS AND CONDITIONS OF SALE

Credit Policy

To establish an open account with Robert Miller Associates, customers must provide three (3) trade references and one (1) bank reference. All references must include a valid phone number and email address.

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For a copy of our Credit Application, please contact our Credit Department at (718) 723-6500.

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Prices

All invoices will reflect prices in effect at the time of shipment. Prices are subject to change without prior notice.

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Minimum Billing

A minimum order of $100.00 net is required.

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Payment Terms

• Terms: 1% 10 Days, Net 30 Days

• Any invoice not paid within stated terms will be subject to a finance charge of 1.5% per month (18% per annum)

• Accepted Payment Methods:

  • Major Credit Cards (subject to a 4% convenience fee)

  • ACH, EFT, and Wire Transfer (available upon request)

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*All sales are subject to final credit approval and may require a deposit.

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Order Confirmation Process

All orders are subject to review and acceptance by Robert Miller Associates. Upon receipt of a purchase order, an order acknowledgment will be issued confirming pricing, product specifications, quantities, and estimated delivery dates.

It is the customer’s responsibility to review the order acknowledgment promptly and notify Robert Miller Associates of any discrepancies within 48 hours of receipt. If no discrepancies are reported within this time, the order acknowledgment will be considered accurate and accepted.

No order shall be binding until accepted and confirmed in writing by Robert Miller Associates.

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Lead Times

All quoted lead times are estimated and are based on information provided by manufacturers and suppliers.

Lead times are subject to change without notice due to factors including, but not limited to:

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• Material availability

• Production scheduling

• Supplier delays

• Transportation and logistics conditions

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Robert Miller Associates does not guarantee lead times and shall not be held liable for delays beyond its control. Any changes to estimated ship dates will be communicated as information becomes available.

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Sales Tax / Tax Exemption

Applicable sales tax will be added to all invoices unless a valid resale or tax exemption certificate is provided at the time of order.

Customers claiming tax-exempt status in New York or Florida must submit a properly completed and signed exemption certificate that complies with the respective state requirements.

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• New York customers must provide a valid ST-120 Resale Certificate or other applicable exemption documentation

• Florida customers must provide a valid Annual Resale Certificate for Sales Tax

Robert Miller Associates reserves the right to charge applicable sales tax if valid documentation is not received prior to shipment. It is the customer’s responsibility to maintain and provide updated exemption certificates as required by law.

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Warranties

All warranties, whether expressed or implied, are limited to those provided by the respective manufacturer and are subject to the manufacturer’s inspection and final determination.

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Deliveries

All shipments are made F.O.B. Shipping Point, unless otherwise agreed upon in writing.

Delivery schedules are subject to material availability and manufacturer production timelines.

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Cancellations

Orders may be cancelled only with prior written consent from Robert Miller Associates.

Approved cancellations are subject to terms that indemnify Robert Miller Associates from any loss. Reasonable charges will apply based on costs incurred and supplier commitments.

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Shortages

Claims for shortages must be reported within ten (10) business days from receipt of shipment. Claims submitted after this period will not be considered.

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Claims (Loss or Damage in Transit)

Claims for goods lost or damaged in transit must be filed directly with the delivering carrier (e.g., UPS, FedEx, DHL, Old Dominion, etc.).

The purchaser is responsible for initiating and resolving such claims. All original packaging materials must be retained for inspection.

Robert Miller Associates assumes no liability for loss or damage caused by the carrier.

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Return Goods Policy

• Prior written authorization is required before returning any goods for credit, replacement, or repair

• Unauthorized returns will not be accepted

All approved returns must:

• Be in new, unused condition

• Be in original packaging

• Be shipped prepaid by the customer

Returns may be subject to a minimum 25% restocking fee based on the original invoice price.

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Non-Returnable Items

The following items are not eligible for return or credit:

• Obsolete products

• Items designated as Special Order